Privacy policy

Telestation Infocomm Pte Ltd and AI SmartHome Interior Design Pte Ltd
Last updated: 6 December 2025

Telestation Infocomm Pte Ltd and AI SmartHome Interior Design Pte Ltd (“we”, “our”, “us”) operate the AI SmartHome brand and provide SmartHome solutions, including smart outdoor zipblinds, smart lighting, smart fans, smart curtains and blinds, smart switches, smart audio-visual systems, smart security, smart laundry systems, smart appliances, smart sensors, and related home automation solutions in Singapore.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with us through our website, WhatsApp, Facebook/Instagram Lead Forms, or in-person consultations.

By submitting your information to us, you agree to the practices described in this Privacy Policy.

1. Personal Data We Collect

We may collect the following types of personal data:

1.1 Information You Submit

  • Name

  • Phone number

  • Email address

  • Location and installation area

  • Any additional notes or messages you provide

1.2 Information Collected Automatically

  • Device information and browser type

  • IP address

  • Engagement with our ads or online content

1.3 Information from Other Sources

  • Publicly available data (e.g., listings, property types)

  • Data you share via WhatsApp or other messaging platforms

We only collect data that is necessary to provide quotations, services, and customer support.

2. How We Use Your Personal Data

We may use your data for the following purposes:

2.1 Providing Quotations & Arranging Consultations

  • Contact you via WhatsApp, phone, SMS, or email

  • Provide product information (e.g., outdoor zipblinds, smart systems)

  • Schedule site visits

2.2 Improving Our Services

  • Analyse lead quality and customer feedback

  • Enhance SmartHome solutions and overall customer experience

2.3 Marketing & Follow-Up Communication

  • Send updates, promotions, or product launches (you may unsubscribe anytime)

We will never sell your data to third parties.

3. Disclosure of Personal Data

We may share your personal data only with:

  • Internal staff handling sales, installation, or support

  • Authorised service partners for warranty or servicing purposes

  • Third-party software providers for operational purposes

All partners are required to comply with PDPA standards. We do not share your data for unrelated marketing by external companies.

4. Data Protection & Retention

We implement reasonable security measures to protect your personal data, including:

  • Encrypted communication channels

  • Limited internal access

  • Secure digital storage systems

We retain your personal data only as long as necessary for:

  • Providing quotations or services

  • Warranty and after-sales support

  • Legal or business purposes

5. Your Rights

Under the Singapore Personal Data Protection Act (PDPA), you may:

  • Request access to your personal data

  • Request correction of your personal data

  • Withdraw consent for marketing or communication

To exercise these rights, contact us at:
📩 Email: fiona@telestation.com.sg
📞 Phone: +65 8399 3033

We will respond within a reasonable timeframe.

6. Use of Cookies & Tracking Technologies

Our website and advertising platforms may use cookies or tracking tools to:

  • Improve ad relevance

  • Understand user behaviour

  • Enhance website performance

You may disable cookies in your browser settings if preferred.

7. Updates to This Policy

We may update this Privacy Policy from time to time.
The revised version will be posted on our website with the updated date.

8. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Telestation Infocomm Pte Ltd
8 Burn Road, #17-11 Trivex, Singapore 369977
📩 Email: fiona@telestation.com.sg
📞 Phone: +65 8399 3033
🌐 Website: www.telestation.com.sg