PRIVACY POLICY
Telestation Infocomm Pte Ltd and AI SmartHome Interior Design Pte Ltd
Last updated: 6 December 2025
Telestation Infocomm Pte Ltd and AI SmartHome Interior Design Pte Ltd (“we”, “our”, “us”) operates the AI SmartHome brand and provides SmartHome, smart outdoor zipblinds, smart lighting, smart fan, smart curtain and blind, smart switch, smart visual and audio, smart security, smart laundry system, smart appliances, smart sensors and related home-automation solutions in Singapore.
This Privacy Policy explains how we collect, use, disclose and protect your personal data when you interact with us, including through our Facebook/Instagram Lead Forms, website, WhatsApp, and in-person consultations.
By submitting your information to us, you agree to the practices described in this Privacy Policy.
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1. Personal Data We Collect
We may collect the following types of personal data:
1.1 Information you submit
Name
Phone number
Email address
Location and installation area
Any additional notes or messages you choose to provide
1.2 Information collected automatically
Device information, browser type, IP address
Engagement with our ads or online content
1.3 Information from other sources
Publicly available data (e.g. listings, property types)
Data you share through WhatsApp or messaging platforms
We only collect data that is necessary to provide quotations, services, and customer support.
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2. How We Use Your Personal Data
We may use your data for the following purposes:
2.1 To provide quotations & arrange consultations
Contact you via WhatsApp, phone call, SMS or email
Provide product information (e.g. outdoor zipblinds, smart systems)
Schedule site visits
2.2 To improve our services
Analyse leads quality and customer feedback
Improve our SmartHome solutions and customer experience
2.3 Marketing & follow-up communication
Send updates, promotions, or product launches (you may unsubscribe anytime)
We will never sell your data to third parties.
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3. Disclosure of Personal Data
We may share your data only with:
Internal staff handling sales, installation or support
Authorised service partners when required for product warranty or servicing
Third-party software providers only for operational purposes
All partners are required to comply with PDPA standards.
We do not share your data for unrelated marketing by external companies.
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4. Data Protection & Retention
We take reasonable security measures to protect your personal data:
Encrypted communication channels
Limited internal access
Secure digital storage systems
We retain your personal data only as long as necessary for:
Providing quotations or service
Warranty and after-sales support
Legal or business purposes
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5. Your Rights
Under the Singapore Personal Data Protection Act (PDPA), you may:
Request access to your personal data
Request correction of your personal data
Withdraw consent for marketing or communication
To exercise these rights, contact us at:
📩 Email: fiona@telestation.com.sg
📞 Phone: +65 8399 3033
We will respond within a reasonable timeframe.
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6. Use of Cookies & Tracking Technologies
Our website and advertising platforms may use cookies or tracking tools to:
Improve ad relevance
Understand user behaviour
Enhance website performance
You may disable cookies in your browser settings if preferred.
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7. Updates to This Policy
We may update this Privacy Policy from time to time.
The revised version will be posted on our website with the updated date.
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8. Contact Us
If you have any questions about this Privacy Policy or how we handle data, please contact:
Telestation Infocomm Pte Ltd
8 Burn Road, #17-11 Trivex, Singapore 369977
📩 Email: fiona@telestation.com.sg
📞 Phone: +65 8399 3033
🌐 www.telestation.com.sg